Vendor Terms

Last Updated: 08 December 2025 These Vendor Terms & Conditions (“Terms”) apply to all users who resell or provide access to the WhatsApp automation platform under CloudTrain / wa.cloudtrain.in. By registering as a vendor/reseller, you agree to follow these Terms. 1. Definition of Vendor / Reseller A vendor/reseller is a user who: Sells SaaS access to end-customers using our platform Manages customer subscriptions and support independently Operates under their own brand or business identity CloudTrain provides only the software system and technical platform. 2. Independent Business Responsibility Vendors operate as independent business entities. CloudTrain is not responsible for: Pricing decisions made by the vendor Services sold by the vendor Business commitments made to their customers Customer disputes or refunds All vendor obligations to customers are the vendor’s full responsibility. 3. No Commission or Revenue Sharing CloudTrain does not take commissions or revenue shares from vendors. Vendors are free to: Set their own selling prices Retain 100% customer payments Vendors only pay CloudTrain for their platform subscription and renewals, if applicable. 4. Platform Usage Rules Vendors must ensure that all their customers use the platform legally and ethically. Activities strictly prohibited for vendors and their customers: Spam / unsolicited messaging Fraud, scams or illegal promotions Adult, betting, crypto, loan scams, drugs or harmful content Hate, harassment, misleading or abusive content Violation of Meta / WhatsApp policies If any violation occurs under a vendor account, CloudTrain reserves the right to suspend the vendor panel without refund. 5. Account, API & Access Vendors must protect their login credentials. Vendors are responsible for onboarding their customers correctly. Vendors must ensure customers use official WhatsApp Cloud API. Vendors must not request or store customer OTPs or sensitive credentials. Any misuse may result in account cancellation. 6. White-Label Usage If white-label access is provided: Vendor may use their own branding (logo, domain, brand name). Source code ownership always remains with CloudTrain. Vendor receives a license to use, not ownership of the software. Source code must not be: Resold separately Reverse-engineered Shared publicly or pirated Violation results in permanent ban without refund. 7. Billing & Subscription Vendor subscription fees to CloudTrain are non-refundable. Subscription must be renewed on time to continue platform usage. If subscription expires, access may be paused or removed. Vendor must manage billing with their own customers independently. 8. Service Availability & Liability CloudTrain aims to provide uninterrupted service; however, it is not responsible for: WhatsApp API restrictions Meta policy changes Hosting/server downtime Delivery failures or delays Number blocking or ban due to user behaviour Vendors hold full responsibility for content sent by them and their customers. 9. Termination CloudTrain may suspend or terminate vendor access if: Terms are violated Illegal / harmful messaging is detected Spam complaints are received Payment is overdue Security risks or abuse are detected After termination, no refunds will be provided. Data may be deleted after 30 days. 10. Amendments CloudTrain reserves the right to update or modify these Terms at any time. Continued use of the system means the vendor accepts the updated Terms. 11. Contact For support or clarifications: 📞 +91 9744107774 (WhatsApp preferred) 🌐 wa.cloudtrain.in